Web-Gate Trouble-Shooting Page

In Case Of Difficulty...

If your problem is covered in the list below, select the problem description and try the suggestion given. If not, or if it doesn't help, please send a description of your problem. (If you've tried that and EMAIL is what is failing, see the first item in the list below.)

  • The EMAIL option isn't working.
  • The projector doesn't show me slides.
  • I don't get a telnet window.
  • I get a telnet window but text is lost.
  • I get a telnet window but the browser goes away.
  • I want to use my own favorite client program.
  • I'm having trouble doing things in the environment.
  • I'm basically ok, but some things seem incorrect.
  • How can I get a permanent character here?
  • What next?

  • Ok, I found the problem, take me in now.
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    The EMAIL option isn't working.

    The most common cause of this problem is that your browser does not know your email address. This can be corrected by setting it up in the appropriate options section of your browser. See the browser's documentation for doing this. If it still fails, send email by other means to: Support@WorldSmiths.org, describing your problem and requesting assistance.
    Back to menu.

    The projector doesn't show me slides.

    If nothing at all is happening, double-check to make sure you are following the instructions of the person presenting the slides in MU-School with respect to the projector port and channel they are using. You must aim your browser to http://lanning.org:[port]/[channel] where "port" will be some number such as 7781, and "channel" will be some designation such as "ch2" that is set up by the presenter of the slides. The port number is fixed for each projector and is displayed in the description of the conference room in which it is located (typing "look", or just "l" in any room will give you the room description.) If the channel name is omitted, you will be connected to the projector's "default" channel. To see what channels are in use on a projector, use channel "index" for that projector and port. (This is a good test to see if you are able to get anything from the projector.)

    If your browser ordinarily shows you GIF, JPEG, and other images but you see only text or garbage from the projector, the most likely problem is that you are not using a browser with the most advanced current features. The projector is implemented on the bleeding edge of web technology, and at this time the only browsers we are aware of which can support it are the most current versions of Netscape(@). Just which version this is depends on what type of computer you're using. We suggest you obtain the most recent version and try again. (Note: We don't reccomend or endorse, particular commercial products. As we become aware of other browsers which can handle this technology we will list them here.)

    If this is not the problem, you may need to check the options section of your browser to be sure that you have selected autoloading of inline images, and that you have selected the right helper application settings for images of type gif, jpg, etc. See the browser documentation for details of how to do this.
    Back to menu.

    I don't get a telnet window.

    If you do not get a telnet window, or get an error message from your browser when you attempt to enter MU-School, the most likely cause is that you do not have a telnet helper-application specified in your browser, or that you do not have a telnet facility on your system. Check to be sure that your SLIP or PPP package provides a telnet application, and specify this to your browser as the telnet helper-application. See your browser documentation for details on doing this.

    A second possibility is that your telnet window is appearing behind your browser window and is hidden by it. Try moving the browser window or making it smaller to check on this. Once you show at least a small part of either window you can move back and forth between them easily with your mouse.
    Back to menu.

    I get a telnet window but text is lost.

    This probably means that you have a problem with line-length or line-wrap. (Read the sign in the Entrance Hall in MU-School.) The fix is to type "@linelength [number]" after you have arrived in MU-School, where "number" is the number of characters you want on a line before line-wrap occurs. If you are having trouble even seeing how to get in, type "guest" at the first telnet screen and then @linelength [number] as soon as the screen changes. If the problem is still not resolved, you may have a non-standard telnet application or it may be set up in a non-standard way.
    Back to menu.

    I get a telnet window but the browser goes away.

    The most likely cause it that your telnet window is occupying the full screen and covering your browser window. This is particularly likely on a PC if your telnet application is a DOS application rather than a Windows application. Some SLIP or PPP packages provide both types. Make sure that you are specifying a windows-based telnet application to your browser and that your window sizes are set so that you can see enough of both the telnet window and the browser window at the same time to let you move between them with your mouse.
    Back to menu.

    I want to use my own favorite client application.

    We assume that if you asked that you know what you're doing in the world of MUDS and you have a client and know how to use it. Great! Just aim it at hrdy.actlab.utexas.edu 9000.
    Back to menu.

    I'm having trouble doing things in the environment.

    First of all, there is a help system available in the environment itself which you can access by typing help when you are anywhere in MU-School. Also type read sign when you get to the Arrival Hall. The intelligent robot agent Madborg in the main office can give some guidance, such as how to get to various rooms.
    In general, try an English-language statement of what you want to do, such as go west, or look at xxx, or say "Hello everyone, or take xxx or drop xxx, etc. Many of these commands can be abbreviated; for example, look at xxx can be abbreviated to just l xxx, and go west can be just west, or even w, so long as it unambiguously defines an exit name. (The exits to each room are listed at the bottom of the room's description.)
    The most common useful abbreviations are 1) A quotation mark " instead of say ( so that typing "hello, Fred is equivalent to typing say "Hello, Fred), and 2) A colon : in place of "emote" (so that typing :smiles is equivalent to typing emote smiles, and causes people to see "Henry smiles" if you are Henry.
    As a general rule of thumb, statements that cause everyday actions in the environment have the form verb direct-object preposition indirect-object, as in "throw ball to Harry", although any of these elements may be missing. On the other hand, commands that are not part of ordinary actions in an environment are typically preceded with @. For example, to set your gender so that the world can use pronouns appropriately for you, you would type @gender [choice].
    Back to menu.

    I'm basically ok, but some things seem incorrect.

    Probably you need to set some variables to personalize the way the environment interacts with you. For example, if you have not set a gender on yourself it will say something like "e comes into the room." but if you typed "@gender female" it would then say "She comes into the room." There are a great many variables that can be used to fine-tune all aspects of your interaction with the environment, but most of these are not permitted for guest characters. If you would like a character that you can set up on a permanent basis to reflect your preferences and to inhabit every time you visit, see the next section.
    Back to menu.

    How can I get a permanent character here?

    If you would like a character that you can set up on a permanent basis to reflect your preferences and to inhabit every time you visit, use MU-School's internal mail system (see help mail) and send your request to Archwizard. Include your regular email address so that your character and a password can be sent to you. Also give the preferred name for your character, and an alternate in case it is already in use. A statement of what use you intend to make of your permanent character is requested.
    Back to menu.

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    Editor's Note: Development efforts by the
    Lanning Group/Worldsmiths ceased
    in 1998. These pages remain online solely
    as historical reference.
    Copyright © 1997 The WorldSmiths Group